Frequently Asked Questions
Everything you need to know about shopping with CHIGEE.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
CHIGEE offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At CHIGEE, we prioritize quality and ethics. We work closely with our manufacturers to ensure high-quality fabrics and are actively increasing our use of organic and recycled materials in every collection.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.